Property and Cancellation Policies
- Check-In is after 3PM and Check-Out at 12PM.
- All prepaid bookings are non-refundable. Any last minute cancellations will be taken under consideration subject to applicable circumstances.
- A security deposit of RM200 is collected upon check-in. This deposit is fully refundable contingent on there being no supplementary charges or penalties.
- We are a non-smoking hotel, a RM100 penalty charge will be imposed for guests who do not comply.
- Any additional access card will incur a RM100 deposit refundable upon safe return upon check out.
- Any lost access cards will incur a RM100 penalty fee.
- No pets allowed.
- Durian, Mangosteen, Jackfruit, Tarap and any other fruits that are strong in odour or stain inducing are strictly forbidden from being brought into the hotel premises.
- Penalty charges will also be imposed for items/linen/towels that are damaged or found to have hard stains that will require special treatment. The full damage list pricing is located behind the entrance door.
- No heavy cooking to prevent lasting stains or strong odour.
- Guests are not permitted to bring in room towels out of the premises for any outdoor activities.
- The Fitness Center is located on the 11th floor. Guests are permitted to use this facility between 9AM - 5PM.
- The Swimming Pool is located on the 12th floor. Guests are permitted to use this facility between 8AM - 8PM. (Swimming Pool will be partially closed on Wednesday due to maintenance).
- Make-up room is available upon request but only up to 5PM.
- The minibar arrangement in the room is complimentary however any additional items will be chargeable and can be requested by calling the front office. The full minibar list and pricing is available in room.
